TERMS AND CONDITIONS
Welcome to OOAURA.
This website is operated by [OOAURA], trading under the brand name OOAURA.
Throughout these Terms, "OOAURA", "we", "us" and "our" refer to [OOAURA]. "You" and "customer" refer to users, visitors and purchasers using this website.
By accessing this website or purchasing from OOAURA, you agree to these Terms and Conditions.
Eligibility
You must be legally capable of entering into a binding contract under applicable Indian law.
If you are under the legal age required to enter into a contract, you should use this website only through or with the consent of a parent or legal guardian.
Products
We make reasonable efforts to ensure that product descriptions, ingredients, images, pricing and other information are accurate.
Product appearance, packaging or formulation may occasionally be updated. Where legally required, the information printed on the actual product packaging should be followed.
Individual skincare results may vary.
Product Availability
All orders are subject to product availability.
We may limit quantities, discontinue products or refuse an order where reasonably necessary, including where we identify:
- Pricing or listing errors
- Suspected fraud
- Unauthorised transactions
- Incorrect customer information
- Stock errors
- Legal or regulatory restrictions
If we cancel an order after payment has been successfully received, the applicable amount will be refunded.
Pricing
Prices displayed on the website are in Indian Rupees unless otherwise stated.
Applicable taxes, shipping charges, COD charges or other permitted charges will be disclosed before order confirmation or at checkout.
Promotions, discounts and coupon codes may be subject to separate conditions and validity periods.
Orders
An order is considered placed when checkout is completed successfully.
An automated order confirmation does not prevent us from cancelling an order due to payment failure, stock issues, pricing errors, suspected fraud or other legitimate reasons.
Payments
We may offer payment methods including UPI, cards, net banking, wallets, Cash on Delivery or other methods through authorised payment providers.
Available payment methods may vary by location, order value and serviceability.
Cash on Delivery
Cash on Delivery may be offered for eligible pincodes and orders.
Where any COD handling charge applies, it will be disclosed before the order is confirmed.
We reserve the right to restrict COD where there is a history of repeated refusals, fraudulent orders or delivery abuse.
Shipping
Orders are subject to our Shipping & Delivery Policy.
Estimated delivery dates are estimates and may be affected by courier operations, weather, public holidays, address issues, force majeure events or circumstances outside our reasonable control.
Cancellations
Cancellations are governed by our Cancellation Policy.
Where an eligible order is cancelled before dispatch, the applicable prepaid amount will be refunded.
OOAURA does not impose an arbitrary cancellation penalty on customers.
Returns and Refunds
Returns and refunds are governed by our separate Returns Policy and Refund Policy.
Nothing in these Terms excludes rights available to consumers under applicable law, including rights concerning products that are defective, damaged, spurious, materially different from their description or incorrectly supplied.
Intellectual Property
The OOAURA name, logo, graphics, packaging designs, photographs, product descriptions, website design and other brand materials are owned by or licensed to OOAURA unless otherwise stated.
You may not reproduce, distribute, modify, commercially exploit or use our intellectual property without prior written permission.
Prohibited Use
You must not use our website for unlawful, fraudulent or abusive purposes, interfere with website security, introduce malicious code, impersonate another person or attempt unauthorised access to our systems.
Third-Party Services
Certain website features, payments, logistics or services may be provided by third parties.
Use of third-party services may additionally be subject to their own terms and privacy policies.
Limitation of Liability
To the maximum extent permitted by applicable law, OOAURA will not be liable for indirect or consequential losses arising solely from misuse of the website or products contrary to instructions.
Nothing in these Terms excludes or restricts liability or consumer rights that cannot lawfully be excluded.
Governing Law
These Terms are governed by the laws of India.
Subject to mandatory consumer-protection rights and applicable jurisdiction rules, disputes shall be subject to the competent courts having jurisdiction over [MAHARASHTRA].