PRIVACY POLICY

At OOAURA, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how OOAURA, operated by [LEGAL ENTITY NAME], collects, uses, stores and shares personal information when you visit our website, place an order, contact us, subscribe to communications or otherwise interact with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information including:

  • Name
  • Billing and shipping address
  • Email address
  • Mobile number
  • Order and transaction details
  • Products purchased or viewed
  • Customer support communications
  • IP address
  • Browser and device information
  • Website activity
  • Cookie and analytics information
  • Marketing preferences
  • Information voluntarily submitted through forms, reviews or enquiries

Payment credentials are generally processed securely by our authorised payment service providers. OOAURA does not intentionally store complete debit card, credit card, UPI PIN or other sensitive payment authentication credentials.

How We Use Your Information

We may use personal information to:

  • Process and fulfil orders
  • Confirm payments
  • Arrange shipping and delivery
  • Provide customer support
  • Handle cancellations, returns and refunds
  • Prevent fraud and misuse
  • Maintain business and transaction records
  • Improve our website, products and services
  • Personalise website experiences
  • Send service-related communications
  • Send promotional communications where permitted
  • Measure advertising and website performance
  • Comply with applicable legal and regulatory requirements
  • Establish, exercise or defend legal claims

We process personal information with your consent, where necessary to provide a product or service requested by you, and where otherwise permitted by applicable law.

Sharing of Information

We may share information with trusted service providers where reasonably necessary, including:

  • Shopify and website technology providers
  • Payment gateways and financial service providers
  • Courier and logistics companies
  • Warehousing and fulfilment providers
  • Cloud and IT service providers
  • Analytics providers
  • Marketing and advertising providers
  • Professional advisers
  • Government, regulatory or law-enforcement authorities where legally required

We do not sell personal information to third parties for monetary consideration.

Cookies

Our website may use cookies and similar technologies for essential website functionality, analytics, personalisation and advertising.

Please see our separate Cookie Policy for more information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, tax, legal, fraud-prevention and regulatory requirements.

Security

We use reasonable administrative, organisational and technical measures designed to protect personal information from unauthorised access, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Choices and Rights

Subject to applicable law, you may request to:

  • Access information relating to your personal data
  • Correct or update inaccurate information
  • Request deletion of personal information where legally permitted
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Raise a grievance regarding our handling of personal information

Withdrawal of consent does not affect processing that was lawful before withdrawal and may affect our ability to provide certain services where the information is necessary for those services.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us.

Transactional communications regarding orders, payments, deliveries, returns and account security may still be sent where necessary.

Children

Our website is not specifically directed at persons under 18 years of age.

Persons under 18 should use the website only with the involvement and supervision of a parent or legal guardian where appropriate.

Third-Party Links

Our website may contain links to third-party websites. OOAURA is not responsible for the privacy practices of websites or services that we do not control.

Changes to This Policy

We may update this Privacy Policy when our practices, technologies or legal requirements change. The updated version will be published on this page with a revised "Last Updated" date.